How to Get IT Help
Important Please Read:
We ask that you or your students not show up at your ITC's office or call them unless it is an I.T. emergency that requires immediate attention such as you are in the middle of lecturing in class and the instructor computer or projector is not working and you are unable to conduct your class without it.
You can obtain IT support in one of three ways, based on the nature of your request, the problems you encountered, and the time of day:
- Urgent Issues Only: If you're actively teaching a class or completely unable to work due to a computer issue (e.g., it won’t power on), call or text the ECST ITC team at the ITC Helpline (phone number provided in email from dean's office at the start of the semester).
- Please leave a detailed voicemail of the issue you are having if there is no answer.
- Support hours: 8am–5pm, Mon–Fri (excluding holidays).
- Non-Urgent Requests: Submit a support ticket at https://www.calstatela.edu/ecst/ITCHelpTicket (link to this online form also available on the ECST website using "ITC Help Ticket" menu item).
- After Hours Support: Call the ITS Helpdesk at (323) 343-6170 (phone support only).
