All merchandise and equipment ordered by the University are processed through the Distribution Center and delivered to the departments initiating the orders. The Shipping and Receiving Department strives to deliver packages within 2-3 business days. Delivery times for packages that are requested to be delivered to satellite campuses may vary depending on the size of the delivery. When the item(s) is/are delivered to the department, department personnel should inspect and verify the items upon arrival.
If the item(s) does not meet specifications, or is received damaged, please notify the Distribution Center immediately at 3-3745. In the event damages are discovered, unpacking should be discontinued and the box/carton and all packing materials and merchandise should be held by the department. The department should prepare a Claim Report and notify the Distribution Center by phone or email to schedule a pick of the returned merchandise.
If the department receives an item or items that do not belong to them, please call the Distribution Center at 3-3745. Return items are not to be sent through the Campus or U.S. Mail.
Merchandise tied to a purchase order that has been delivered directly to or picked up from the vendor by the department must fill out the Notification of Receipt of Merchandise or Cancellation of Purchase Order form and emailed to the DistributionCenterHD@calstatela.edu.
